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Office for Student Conflict Resolution

University of Illinois at Urbana-Champaign

Alternative Conflict Resolution


Difficulties are meant to rouse, not discourage. The human spirit is to grow strong by conflict. – William Ellery Channing

Conflict is inevitable and a natural aspect of the lived human experience. However, if left unresolved, conflict may result in strained relationships, misunderstandings, physical altercations, and a host of other avoidable problems. The Office for Student Conflict Resolution offers free and private alternative conflict resolution services to any University of Illinois student who is experiencing conflict with another and wishes to try to manage the conflict with the assistance of a neutral third party. At least one of the parties to the dispute must be a currently enrolled Illinois student.


Standard Mediation: The Office for Student Conflict Resolution conducts mediations for individuals involved in conflict that is impacting an established relationship, and for registered student organizations experiencing dissension that is impeding the organization’s operations. Mediation is a process for two or more parties to air their viewpoints and come to a mutually beneficial solution by having a neutral party act as a discussion facilitator.

Conflict Coaching: Individuals who wish to discuss a conflict situation one-on-one may arrange a meeting with the ACR Coordinator. In the meeting the coordinator will explore with the student the perspectives surrounding the conflict and the desired outcome, help the student understand conflict styles, and work to develop methods for the student when approaching conflict. Conflict Coaching is appropriate when: (1) the parties to the conflict are not interested in participating in formal mediation, (2) one party is interested in mediation but the other(s) is not, or (3) the conflict is not appropriate for mediation.

Facilitated Dialogue: Facilitated dialogue is a process where a neutral third party from the Office for Student Conflict Resolution provides structure to the dialogue and assists individuals in overcoming communication barriers in order to discuss the areas of concern. The focus of facilitated dialogue is on robust discussion and may or may not lead to a set of agreements at the end.

Restorative Justice: Restorative justice is a process that brings together individuals who were impacted or affected by a harmful action with those who were responsible for the action. The goal of this process is to allow the responsible party to acknowledge and accept their responsibility and to allow the parties to listen to each other and work to develop and outcome to repair the harm and restore relationships, if appropriate. ACR Services also refers students to the UIUC Conflict Clinic for Restorative Circles.

Panhellenic Mediation: The Office for Student Conflict Resolution works with the Illinois Panhellenic Council to facilitate mediations resulting from judicial proceedings involving member organizations.

Need Mediation?

Contact the Office for Student Conflict Resolution